Terms & Conditions

Our Returns Procedure
Our returns policy is valid for 28 days from receipt of an item. In all cases you must contact usfor return details first.

Faulty or damaged item
You may return any item that was faulty or damaged when received for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Duplicate or incorrect item
You may return any duplicate or incorrect item sent to you as a result of our error for a full refund. We will refund your card once we have received and processed the item. In these cases we will also refund the return postage.

Unwanted item
You may return any unopened item within 7 days of receiving it, for a full refund. We will refund your card minus the shipping cost once we have received and processed the item. If the item was sent with extra compensation and/or an enhanced delivery service, you should use the same service to return the item as it is your property and responsibility until it has been received and checked by T&G Australia Pty Ltd. Goods that have been altered from their original condition in any way cannot be returned. 

Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.

Packing the item
Wrap the item securely and include the invoice and a short note explaining the reason for return. Usually the packaging in which the item was sent can be used for its return.

Return address
Please send your item to the following address:
T&G Australia Pty Ltd , PO Box 1441, Broadbeach Qld 4218 Australia

Replacement or refund
We will ask you if you would like us to replace the item (provided it is still available) or refund your card.

Notes
We will only refund delivery costs if the return is a result of our error. We cannot refund or exchange an opened item unless it is faulty, or if the item was sent to you through our error.

General Conditions of Use
Access to and use of this website are subject to the following General Conditions of Use. By using this site, users will be taken to have read and agreed to these Terms. 

This Website
This is a website developed, operated and administrated by T&G Australia Pty Ltd under the domain name "ozguitargear.com, topnotchguitarandbass". T&G Australia Pty Ltd reserves the right to discontinue or to make complete or partial modifications to this website, or to these Terms. We may make such changes at our own discretion and without notice or prior announcement. 

Copyright, Trademarks and Intellectual Property
All content contained on this website, including (but not limited to) text, graphics, photos, logos, buttons, illustrations, images and audio clips is the property of T&G Australia Pty Ltd. Unauthorised use of this material, including (but not limited to) reproduction, adaptation, modification distribution, transmission, republication, display or performance is strictly prohibited. If there appears to be content on this site to which permission from the copyright holder has not been given, please contact T&G Australia Pty Ltd with details and the necessary action will be taken immediately.
 

Disclaimer and Warranties
  T&G Australia Pty Ltd does not and cannot guarantee continuous, uninterrupted access to our services, to this website site or to other sites linked from this website. While we endeavour to ensure availability of and access to our website, operation of this site and our services may be interfered with by numerous factors, including factors outside our control. 

Limitations of Liability
This website has been compiled with due diligence, and every effort has been made to ensure the veracity of the information provided on this website to the best of our knowledge. T&G Australia Pty Ltd endeavours to ensure that regular ongoing updates are undertaken; however, no representation or warranty is made, either explicitly or implicitly, as to the correctness or completeness of any of the information contained on our website. Please bear in mind that the information provided may not be up to date.
Subject to any obligations or responsibilities implied by law which cannot be excluded, T&G Australia Pty Ltd will not be liable for any lost profit or any direct, indirect, incidental, special or consequential loss or damage (including but not limited to economic damage) or any liabilities, claims or expenses (including, but not limited to legal costs and expenses) which may be suffered by you as a result of any negligent act or omission by us or arising out of or otherwise in connection with use of this website or our services, whether in contract, tort (including but not limited to negligence), statute or otherwise. 

Indemnity You indemnify and hold harmless T&G Australia Pty Ltd from and against all loss, damage, cost, expense and claim which may be suffered or incurred by you as a result of or in connection with your use of this website and our services. 

Governing Law
This website is operated and maintained from Gold Coast, Qld, Australia. Unless expressly stated otherwise, these terms (and your use of this website) are governed by Australian law.